Customer Support

100% remote, full-time position based in San Diego, CA.

About the role

We are expanding our remote team and looking for motivated individuals who enjoy helping people and working from home. This role focuses on assisting clients with important benefit programs, answering questions, and helping them understand their available options. You’ll work directly with individuals and families who have requested information, guiding them through their available services and making sure they receive the support they need. No cold calling is required – you’ll be working with people who have already asked to be contacted.

Responsibilities

• Speak with clients who have requested assistance
• Walk customers through their available benefit options
• Provide clear information and excellent customer support
• Help clients complete simple enrollment or account setup processes
• Maintain positive and professional communication

Requirements

• Strong communication skills
• Comfortable speaking with people over the phone or video
• Self-motivated and able to work independently
• Reliable internet connection
• Customer service or sales experience is helpful but not required

Benefits

• 100% remote work
• Flexible schedule options
• Training and mentorship provided
• Performance bonuses and growth opportunities
• Supportive team environment