Aftermarket Customer Success Manager

Summary: The Aftermarket Customer Success Manager II independently manages assigned customer accounts and serves as a primary point of contact for airline clients, partners, and internal teams. This role applies strong working knowledge of aftermarket contracts, billing, provisioning, revenue, and inventory processes to resolve issues, improve customer experience, and support account performance. Job Duties and Responsibilities: Serve as the primary customer-facing point of contact for assigned aftermarket customer accountsAnalyze aftermarket performance trends and prepare customer-facing insights, updates, and recommendationsManage contract administration, execution, compliance tracking, and account documentation for assigned customersOwn customer revenue tracking and support accurate, timely service billing across assigned accountsProactively identify billing, delivery, provisioning, inventory, or service risks and drive resolution with internal partnersRepresent the company during onsite and offsite customer meetings and provide clear recommendations to managementManage provisioning fulfillment, customer inventory, and demand-planning activities for assigned accountsMaintain accurate customer records and improve account documentation practices where neededLead sales handover activities for assigned customers to confirm requirements, risks, and internal ownershipLead customer kickoff meetings and ensure follow-up actions are communicated and completedManage daily customer needs related to delivery status, service issues, resolutions, and account expectationsEnsure contract extension by preparing required information, tracking timelines and approvals, communicating status updates, and escalating issues as neededPartner with internal stakeholders to support contract extension reviews and ensure required inputs are collectedCollaborate cross-functionally with Program, Project Management, Operations, Sales, Finance, and external partners Requirements Bachelor's Degree in Business, Aviation Management, Supply Chain, or equivalent experience in a related field3+ years of experience in account management, contract administration, aftermarket services, customer success, or a related fieldStrong working knowledge of service contracts, billing processes, customer account management, and revenue share arrangementsDemonstrated ability to independently manage customer accounts, deliverables, timelines, and issue resolutionExperience coordinating across internal teams, vendors, customers, and partners to meet customer and business expectationsAbility to prepare customer-ready updates, identify account risks, and recommend practical solutionsStrong written and verbal communication skills, including the ability to lead customer meetings and internal follow-upsProficiency in Excel and word processing programs, with experience tracking contracts, billing, inventory, and account performance data Benefits The starting pay range for this position is $84,000 to $95,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, RAVE Aerospace offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspaceDiscretionary bonus programFuture financial security with a 401(k) program with company matchPaid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdownEmbraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off