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Jobs · Business Development · Kentucky

Aftermarket Account Manger

Actalent · Independence, KY · 2 mo ago
On-siteBusiness Development$33.65–$38.46/hrContract

Responsibilities

  • Create, document, and manage field and in-house service projects.
  • Cookordinate service activities and provide timely project updates to both internal and external customers.
  • Collect, review, and submit field service documentation for invoicing.
  • Provide technical and service support to customers, distributors, and end users via phone and email.
  • Collect, analyze, and present service data, operating trends, and written reports.
  • Cookordinate with Engineering, Parts, Sales, Accounting, Production, and Service departments to ensure customer requests are handled efficiently.
  • Prepare accurate parts and service quotations.
  • Develop and maintain strong customer relationships by serving as the primary point of contact throughout the service process.
  • Aid in resolving customer concerns while identifying opportunities to improve service and increase customer satisfaction.
  • Direct non-aftermarket requests to the appropriate internal departments.

Requirements

  • Associates Degree in an Engineering Discipline
  • Customer service skills
  • Strong communication skills
  • Ability to troubleshoot technical issues for customers
  • Project management experience
  • Account management skills

Essential Skills

  • Experience in mechanical engineering
  • Mechanical hands-on experience
  • Report writing experience

Additional Skills & Qualifications

  • Experience in mechanical engineering
  • Mechanical hands-on experience
  • Report writing experience

Work Environment

This is a fully on-site position, Monday through Friday, 8 AM to 5 PM at the Independence, KY site. It offers a great opportunity for an entry-level engineer to develop skills and grow within the organization. The role includes commission, along with strong benefits and a bonus structure. The company is known for its strong work culture.

Pay And Benefits

The pay range for this position is $33.65 - $38.46/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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