After Sales Technical Architect

About the role

We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.

The role involves understanding the current servicing technology landscape, evaluating architecture maturity, identifying gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.

Responsibilities

• Assess the existing technology landscape supporting aftersales and servicing operations.
• Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
• Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
• Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
• Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
• Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.
• Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.
• Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.
• Assess integration patterns, data ownership, master data challenges, and system interoperability.
• Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.
• Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
• Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.
• Establish integration, API, and data architecture principles to guide future implementation initiatives.
• Define phased modernization and migration strategies for the future-state landscape.
• Identify opportunities for legacy rationalization and platform consolidation.
• Create architecture roadmaps aligned with enterprise standards and strategic technology direction.
• Facilitate architecture workshops with engineering, product, operations, and business teams.
• Build alignment around architecture principles, target-state recommendations, and technology priorities.
• Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.

Requirements

• Ability to work within EST business hours and collaborate effectively with North American teams.
• Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
• Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
• Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
• Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
• Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
• Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
• Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
• Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
• Experience assessing and modernizing legacy environments and complex integration landscapes.
• Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
• Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
• Strong workshop facilitation, stakeholder management, and communication skills.
• Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.

Qualifications

• Ability to work within EST business hours and collaborate effectively with North American teams.
• Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
• Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
• Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
• Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
• Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
• Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
• Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
• Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
• Experience assessing and modernizing legacy environments and complex integration landscapes.
• Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
• Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
• Strong workshop facilitation, stakeholder management, and communication skills.
• Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.

Benefits

This is a full time position based in Quebec, Canada.

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after 3 years.