After-Sales Service Manager

Premier Tech is looking for a self-motivated After-sales Service Manager to assist in leading our team of field service technicians for our Midwest market.

About the role

At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

Location: Montgomery, Alabama, United States

Responsibilities

• Lead a team of field service technicians
• Promote health and safety to mitigate risks and safety issues
• Coach your team members to leverage their skills and optimize overall performance
• Drive high-level retention rates, engaging your team member through open and frequent communication
• Participate in customer calls and visits to help create and sustain a strong relationship
• Monitor and analyze performance indicators to improve customer experience and financial deliverables
• Seek and support new business opportunities through internal networking – sales representative, client success manager, help desk, etc.
• Leverage your team’s field presence to fuel growth — service agreements, parts management, upgrades, optimizations, training, etc.
• Provide field support to your team
• Communicate with team members and customers after work hours
• Travel approximately 25% of your time annually

Requirements

• Technical background: a degree in engineering or related field
• Leadership experience: proven track record of successfully leading, coaching and motivating a team
• Customer focus: dedication to understanding and meeting customer needs, ensuring high levels of satisfaction and long-term relationships
• Effective communication skills are essential for fostering collaboration between different stakeholders
• Business IQ: a strong understanding of business principles
• Abilities to manage several projects at once and successfully bringing them to completion

Benefits

• Health, vision, and dental insurance plans
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through our University of Premier Tech platform* (starting the first of the month following 30 days of employment)