After Sales Coordinator, Westfield UTC, San Diego

About the role

This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.

What impact you can create at CHANEL

• Repair Drop Off & Pick Up
• Assist client at repair drop off and perform initial assessment on repair possibility with client
• Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time
• Enter all required detailed information in CASS and generate a claim
• Aid client at pick up by confirming all agreed repair requests at drop off are completed, process POS transaction for payment or close the claim
• Operational Responsibilities
• Report for both Fashion and WFJ
• Assist and partner with inventory team on all quality alerts for boutique
• Quality check on all returned repairs from all workshops
• Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc.
• Maintain active communication with all workshops
• Respond all emails within a timely manner
• Process all incoming and outgoing stock repairs in CASS and MMSCoordinate with clients and workshops on shipping and receiving
• Possess a sense of urgency and high level of resourcefulness and self-reliance
• High attention to details and organizational skills

Position Logistics

• Strong mindset of client services
• Excellent written and verbal communication skills
• Ability to interact with internal and external clients in a calm and professional manner
• Ability to work within a team
• Desire to be of service to clients and striving to deliver superior client experience
• Possess a sense of urgency and high level of resourcefulness and self-reliance
• High attention to details and organizational skills
• Computer knowledge – Proficient in MS Word, Excel, PowerPoint

Skills you will learn

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation

The anticipated base salary range for this position is $24.70 through $33.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

• CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
• We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
• Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
• CHANEL Community: CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Sustainability: CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Arts and Culture: We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.