After Hours Supervisor/Pet Sitter & Dog Walker – Rotating Weekends

About the role

The After Hours Supervisor is responsible for client care and field management during non-business hours. You'll work mostly from home (or anywhere within our service area), handling client communications, monitoring staff in the field, and stepping in to help when situations require it. Think of it as a mix of remote coordination and occasional field work with the autonomy to manage your own time between check-ins. Shift rotations are Friday night through Sunday night with opportunities for additional shifts as well as field work.

Responsibilities

• Making and receiving after-hours client calls and urgent emails
• Handling staff helpline calls, supporting sitters with lockouts, emergencies, or unexpected situations
• Reviewing visit progress and following up on late alerts
• Managing day-of and next-day scheduling and cancelations
• Ferrying keys to staff in the field when lockboxes malfunction
• Picking up overflow visits yourself when no other sitter is closer
• Logging all activity and preparing shift handoff notes for the management team

Requirements

• Minimum 6 months of experience at a professional pet sitting and/or dog walking company (references required)
• Reliable transportation as you may need to deploy within our service area at short notice
• Comfortable being responsive during scheduled shift hours
• Strong communication skills; able to stay calm and make good decisions under pressure
• Experience with pet care software (Precise Petcare, Time to Pet, or similar) is a plus

Benefits

• Availability Stipend for basic remote supervisory duties (answering calls, monitoring email/voicemail, schedule management)
• Hourly pay ($17-$19+/hour) for any field deployments, with round-trip mileage reimbursement and other more involved administrative duties

Pay

$17-$19+/hour depending on experience

Schedule

Shift rotations are Friday night through Sunday night with opportunities for additional shifts as well as field work.