After-Hours Maintenance Technician

Responsibilities

• Respond to all assigned after-hours emergency calls across the portfolio.
• Maintain a consistent schedule (typically Tuesday–Sunday, 5PM–1AM) with flexibility based on business needs.
• Perform initial assessment and stabilization of emergency situations.
• Execute Fire Watch duties when required.
• Ensure all emergency interactions reflect Thrive’s “Built to Care” standard.
• Update and complete all emergency work orders accurately and in real time.
• Communicate clearly with the Emergency Facilities Manager on escalations and follow-ups.
• Conduct daily review of after-hours work orders and ensure proper documentation and closure.
• Track emergency calls and provide reporting on trends, recurring issues, and operational gaps.
• Deliver professional, calm, and solution-oriented communication with residents during emergency situations.
• Cookordination with on-call systems (CMS) and ensure proper routing and response handling.
• Support transition of unresolved issues to daytime teams with clear notes and next steps.
• Maintain strong accountability, ownership, and decision-making in fast-paced environments.
• Adhere to all safety standards, company policies, and applicable regulations.

Qualifications

• High school diploma or equivalent required.
• Experience in facilities, maintenance, or emergency response preferred.
• Custom home building service experience is a plus.
• Working knowledge of HVAC systems, building systems, and basic troubleshooting.
• Strong communication and customer service skills under pressure.
• Able to work independently with minimal supervision.
• Experience with systems such as Entrata, and Microsoft Office® platforms preferred.

Skills

• High school diploma or equivalent.
• Experience in facilities, maintenance, or emergency response.
• Custom home building service experience.
• Working knowledge of HVAC systems, building systems, and basic troubleshooting.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Experience with systems such as Entrata, and Microsoft Office® platforms.

Benefits

• Full time, on-site work, bi-weekly pay schedule.
• Paid based upon experience $24 to $27 per hour.
• Monthly vehicle allowance $3,000 per year.
• Benefits include health, dental and vision insurances, 401K with match, generous PTO, apartment discounts, and free gym membership.