After Hours Customer Account Specialist

Who We Are

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities

• Perform Customer Service functions regarding scheduling of pickup and delivery appointments for specific accounts assigned to the department.
• Provide assistance to National Account teams.
• Responsible for daily hands on customer related situations and resolving load discrepancies by working closely with the Customer Service Representative/ Customer Account Managers assigned to the account(s).
• Serve as Customer and Driver's first line of communication and refer Customer/Driver to the proper department if/when necessary (i.e. Pricing, claims, etc.).
• Maintain current Customer information in the system.
• Manage EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications

• Previous experience in transportation industry required.
• Working knowledge of MS Office (Excel and Word) required.
• Good verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Microsoft Office Suite Report generation.
• Mathematical, analytical and problem solving skills.
• Ability to interpret user needs and translate into system requirements.
• Ability to understand system data and to identify discrepancies.
• Previous knowledge of system analytics helpful.
• Associates' degree or equivalent combination of education and/or experience required.

What we offer

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• Pet insurance
• Employee Stock Purchase plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• Discounts with our vendors
• Volunteer opportunities to support our local communities
• Training, Development & Growth Opportunities
• Diversity, Equity and Inclusion