Affirm Bank Compliance Lead, CRA and Complaints

About the role

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Responsibilities

• Serve as Affirm Bank’s CRA Officer, leading strategy, analysis, and regulatory reporting to ensure meaningful community impact and strong exam readiness
• Build and maintain relationships with community groups in the Clark County, Nevada assessment area, identifying opportunities that support local development and expand access to financial services
• Own the consumer complaints program, driving insights, trend analysis, and improvements that enhance customer outcomes and transparency
• Provide clear, solutions-oriented compliance advisory to business partners, enabling responsible product innovation and execution
• Lead policy and procedure governance, ensuring frameworks are practical, up-to-date, and aligned with regulatory expectations
• Navigate complex regulatory environments with sound decision-making, balancing risk management with business priorities
• Collaborate cross-functionally to strengthen compliance culture, share knowledge, and drive continuous improvement

Requirements

The role requires a strategic, analytical, and proactive CRA Compliance Lead with customer empathy and strong judgment to help Affirm Bank grow responsibly and deliver on its mission.

Qualifications

• Deep expertise in CRA and consumer compliance, with the ability to translate regulations into clear, actionable guidance
• Analytical and strategic thinker who uses data and insights to inform decisions and anticipate risk
• Proactive and resourceful operator who takes initiative and drives work forward with accountability
• Communicative and collaborative partner who builds alignment across teams and engages effectively with regulators and community stakeholders
• Customer-oriented mindset with strong empathy for community needs and a passion for fair and responsible banking
• Adaptable and resilient in navigating ambiguity, with a continuous learning mindset
• Disciplined and reliable in managing governance processes, reporting, and regulatory commitment

Skills

Strategic thinking, analytical skills, relationship-building, customer empathy, regulatory understanding, and adaptability are essential.

Benefits

Competitive benefits package includes health care coverage, flexible spending wallets, time off, and an employee stock purchase plan.

Pay

Base pay grade - J

Schedule

Remote-first with occasional in-person meetings and travel required.