Affiliate Operations Specialist (Human Resources) - Manhattan

About the Organization

Physician Affiliate Group of New York, P.C. (PAGNY), is a multispecialty medical practice group staffing several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY’s Corporate staff provides administrative, practice management, and human resources services in support of its more than 4,000 clinical providers.

The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their values are built on a foundation of social and racial equity and have established the ICARE standards for all staff. NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States, dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity, and respect, regardless of immigration status or ability to pay.

Responsibilities

• Manages compliance with mandatory and non-mandatory trainings, continuing education, annual health assessments, and work evaluations, ensuring employee records are current and meet The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and New York Department of Health (NYDOH) standards.
• Acts as the primary point of contact for all credentialing and onboarding, managing multiple new providers' progress throughout this process.
• Tracks all new hires, ensuring onboarding is smooth and thoroughly reviewed, and that all post-hire data and documents are in HRIS, employee files, credentialing, and onboarding trackers.
• Maintains relationships with providers and staff by checking in periodically to keep them informed and engaged.
• Leads and facilitates recurring new hire orientation and other activities, providing hands-on guidance for timesheet processing, benefits, continuing medical education (CME), payroll, and holiday calendars.
• Manages all HRIS transactions in a timely fashion, makes change requests ensuring accuracy, follows up with appropriate personnel, and communicates with Corporate and NYC Health + Hospitals approvers for escalated issues.
• Builds and maintains successful relationships with site leadership, Medical Staff Office (MSO), Occupational Health Services (OHS), NYC Health + Hospitals Human Resources Partners, Chiefs/Chairs, and other stakeholders. Attends site committee meetings when necessary.
• Handles routine labor relations and human resources inquiries related to policies, procedures, and bargaining agreements; refers complex matters to the appropriate Labor and Employee Relations team member.