Affiliate Customer Service Associate - Bilingual Spanish (Call Center/Hybrid)
About the Role
BMI is a mission-driven organization at the forefront of music rights and creator advocacy. Celebrating over 80 years of service to songwriters, composers, music publishers and businesses, BMI is a global leader in music rights management. Currently representing the public performance rights in over 25 million musical works created and owned by more than 1.4 million artists. BMI negotiates music license agreements and distributes the fees it generates as royalties to its affiliated writers and publishers when their songs are publicly performed.
Position Summary
Responsible for providing excellent customer service, in both English and Spanish, to our songwriter and publisher customers. Plays a vital role in ensuring customer satisfaction by addressing frontline inquiries, resolving issues, and providing support with professionalism and empathy.
Qualifications
- One-year previous Call Center or similar customer service experience preferred
- Music industry experience preferred
- Experience with Customer Relationship Management (CRM) tools preferred
Skills
- Strong written and verbal communication skills in both English and Spanish
- Exceptional communication skills including ability to listen, write and speak effectively including presentation skills
- Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills
Benefits
- Medical, Dental, and Vision Insurance
- 401K with employer match on 100% of the first 4%
- Flexible Spending Accounts
- Hybrid Office Schedule & Remote Friday's
- Short-Term & Long-Term Disability Benefits
- Paid Vacation & Sick/Personal Time
- Paid Volunteer Time Off
- 12 Paid Holidays
- Summer Half-Days
- Company Paid Life Insurance
- Up To 12 weeks Paid Parental Leave
- Tuition Assistance Program
- Commuter Benefits (New York)
- Employee Resource Groups
- Entertainment discounts and access to BMI concerts and events in our offices
- Employee appreciation events and holiday parties hosted at all office locations