Aesthetic Medical Assistant

About the role

The Aesthetic Patient Coordinator & Medical Assistant serves as the face of our practice while providing both clinical and concierge-level support. This role is ideal for an experienced medical assistant with a strong background in medical aesthetics who enjoys building relationships, supporting providers during procedures, and ensuring every patient receives an outstanding experience from consultation through follow-up.

Responsibilities

• Prepare treatment rooms and maintain clinical readiness
• Auxiliary providers during injectable and aesthetic procedures
• Prepare patients for Botox, dermal fillers, laser treatments, microneedling, IV therapy, and wellness services
• Obtain vital signs and medical histories
• Capture high-quality before-and-after photographs
• Assist with treatment documentation within the EMR
• Maintain sterile technique and infection control standards
• Perform inventory management and supply ordering
• Clean and sterilize instruments and treatment rooms
• Welcome patients with professionalism and warmth
• Coordinate patient flow and scheduling
• Ensure every patient receives a luxury concierge experience
• Manage follow-up calls and treatment reminders
• Sell and promote financing options including Cherry, CareCredit, Klarna, Affirm, and HSA/FSA
• Encourage treatment plan completion and rebooking
• Aid in practice events and promotional campaigns
• Capture social media content when appropriate

Qualifications

• Required: Certified Medical Assistant (CMA or RMA preferred)
• Minimum 2 years of recent experience in a medical spa, dermatology, plastic surgery, or aesthetic practice
• Experience assisting with cosmetic injectables
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Professional appearance and demeanor
• Passion for aesthetics and patient care

Preferred Experience

• With: Neurotoxins, Dermal fillers, Laser treatments, SkinPen Microneedling, IV Therapy, Medical Weight Management

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with 3% employer match after one year of eligible employment
• Employee discounts on aesthetic and wellness services
• Professional development and continuing education opportunities
• Growth opportunities within a rapidly expanding organization

Our Ideal Candidate

You Are Someone Who Loves aesthetics and wellness
Takes pride in delivering exceptional patient experiences
Is proactive, dependable, and detail-oriented
Has a positive, team-first attitude
Thrive in a luxury healthcare environment
Is excited to grow with a fast-expanding practice

Why Join NPOC Wellness and Aesthetics?

At NPOC Wellness and Aesthetics, we are building more than a med spa, we are creating one of Maryland's premier destinations for aesthetic medicine and wellness. We invest in our team, foster professional growth, and believe that exceptional employees create exceptional patient experiences. If you're passionate about aesthetics, committed to excellence, and ready to grow with a dynamic and innovative practice, we'd love to hear from you.