Aeromedical Case Management Support
Position Overview
This position supports the AFRC Aeromedical Case Management Support as a Customer Support & Correspondence Specialist. Nearly 70,000 Air Force Reservists depend on timely aeromedical case processing to stay ready to fly, deploy, and serve, and this program keeps that pipeline moving for the Office of the Command Surgeon, Headquarters Air Force Reserve Command, at Robins AFB, Georgia.
Benefits
- Full Health & Welfare benefit delivery per the Service Contract Act, provided in addition to the hourly wage rate (Wage Determination 2015-4495, Houston/Peach Counties, GA)
- 11 paid federal holidays
- 2 weeks paid vacation after 1 year
- Paid sick leave
- Mission-first veteran culture
Job Type
Full-time / Non-Exempt
Pay Rate
$21.48 per hour plus full Health & Welfare benefits
Number of Openings
1
Location
On-site, Robins AFB, Warner Robins, GA.
Standard weekday schedule
Standard weekday schedule, 0800–1600, no weekends. Limited situational telework.
Anticipated Start Date
31 August 2026 (pending contract award)
Position Responsibilities
Answer and return member and unit calls and email within contract timelines; work urgent cases same day.
Screen, route, and escalate incoming correspondence with 90%+ accuracy; prepare outgoing correspondence and disposition mail-outs.
Support meeting scheduling, minutes, and program administration.
Requirements
- 2+ years of customer service or correspondence experience in a medical, military, or Government administrative environment
- High school diploma required
- Clear oral and written communication
- Microsoft Office and PDF proficiency
- Must be able to obtain a favorable Tier 1 (NACI) background investigation; current or prior investigation is a plus
Preferred Skills/Experience
- Military medical or base customer-service background
- Call-center experience
- Familiarity with military correspondence standards
KSA Integration is an Equal Opportunity Employer
Veterans and military spouses are strongly encouraged to apply.