Aero Desk Officer

About the role

The Aero Desk officer is responsible for monitoring, coordinating, and managing shipments throughout the transportation lifecycle to ensure on-time performance, proactive issue resolution, and exceptional customer service. This role serves as the central point of communication between customers, carriers, vendors, operations teams, and internal stakeholders, providing end-to-end visibility and operational control for critical shipments.

Responsibilities

• Monitor shipments across air, ground, and multimodal transportation networks.
• Provide proactive tracking and status updates to customers and stakeholders.
• Identify potential service disruptions and implement recovery solutions.
• Coordinate with carriers, vendors, airports, and operational teams to ensure timely movement of freight.
• Manage escalations involving delayed, high-value, time-critical, or AOG (Aircraft on Ground) shipments.
• Maintain accurate shipment records and update transportation management systems.
• Analyze operational data and generate performance reports.
• Ensure compliance with customer requirements, transportation regulations, and company procedures.
• Communicate effectively with regional and global teams to facilitate seamless shipment execution.

Requirements

• 4‑6 years’ experience in the aerospace logistics industry (including handling, shipping, and regulatory requirements).
• Business English proficiency (read, written, spoken).
• Knowledge of aerospace logistics, including handling, shipping, and regulatory requirements.
• Understanding of customs and international shipping documentation.
• Good command of written and oral communication.
• Experience with transportation management systems (TMS), tracking platforms, and Microsoft Office.
• Ability to multitask and manage multiple shipments simultaneously.
• Strong analytical and problem‑solving abilities.
• Ability to work in a fast‑paced operational environment.
• Driving license required and vehicle autonomy necessary.

Qualifications

• Additional language skills (Hebrew, Turkish, Spanish) are a plus.
• Experience with quoting, pricing, and shipment documentation.
• Knowledge and understanding of international logistics operations across multiple modes.

Skills

• Attention to detail and documentation accuracy.
• Excellent communication and coordination.
• Adherence to SOPs and compliance rules.
• Respect and apply the company’s Quality, Hygiene, and Safety rules.
• Convey a positive brand image to clients.