Advocate Patient Exp

Qualifications

• High School Diploma or GED
• Prioritize education to include: Associate's or Bachelor's Degree.
• Necessary Skills:
  • Ability to make judgments, exercise diplomacy and tact and to understand the complexities of the institution.
  • Conflict resolution
  • Good written and verbal communication skills.
  • Problem solving ability.
  • Ability to keep accurate records.
  • Ability to cope with pressures and stress.
  • A positive mental outlook.
• Required Experience: Three to five (3-5) years professional experience in human services.
• Preferred Experience: Knowledge of CMS CoP regulations and The Joint Commission standards for patient complaints and grievances, medical terminology, and knowledge of service improvement methodologies.