Advocate III-Resource Coordinator The Harbor

About the role

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person. It is with love and compassion that we walk alongside neighbors who are often overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. With enough endurance, we witness, firsthand, remarkable stories of transformation. The Resource Coordinator assists guests experiencing homelessness with intake, assessments, documentation recovery, and connection to wraparound services. This role supports clients in meeting their goals, linking with current services, and maintaining compliance with the Coordinated Entry System for housing in Oklahoma City. This position works closely with vulnerable single adults and families with children while providing trauma-informed support, case management assistance, data entry, and community resource coordination.

Responsibilities

• Carry out the mission, vision, and values of City Care.
• Assist guests with shelter intake, assessments, and documentation collection.
• Complete HMIS data entry and other required documentation.
• Help clients obtain important documents such as IDs, Social Security cards, birth certificates, and proof of income.
• Educate incoming guests on shelter rules, expectations, and policies.
• Develop individualized plans with guests to address unmet needs and overall wellness.
• Connect guests to mental health, physical health, housing, food, and recovery resources.
• Provide case management support, referrals, and resource development.
• Collaborate with Oklahoma City Continuum of Care partners and community agencies.
• Maintain accurate and confidential client files and records.
• Conduct follow-up appointments and maintain consistent engagement with guests.
• Attend weekly staffing and community meetings as designated.
• Uphold professional confidentiality among guests, volunteers, interns, and staff.

Skills

• Embodiment of City Care culture and values.
• Understanding of the intersection of poverty, homelessness, mental illness, substance use, and recovery.
• Ability to work with compassion, professionalism, and a non‑judgmental approach.
• Strong verbal and written communication skills.
• Ability to multi‑task and navigate stressful or complex situations.
• Ability to work collaboratively as part of a team.
• Strong organizational and documentation skills.
• Ability to use computers and accurately enter data into databases.
• HMIS experience preferred.

Requirements

• Previous case management, recovery, justice, or advocacy experience.
• Previous experience working with adults or children living with disabilities.
• Ability to pass pre‑employment background check, driving record review, and drug screening.
• Must possess a current Oklahoma driver’s license and reliable transportation.

Qualifications

• Degree in Psychology, Social Sciences, Public Service, Human Services, or equivalent experience.
• Professional experience navigating mental and physical health systems, benefits, and community resources.
• Previous shelter experience.
• Peer Recovery Support Specialist certification or lived/work experience in recovery environments.

Benefits

Benefits for full‑time employees begin on the first day of the month following date of hire. Benefits include medical, dental, vision and company sponsored 401K plan.

Pay

Pay: $20.76

Schedule

Full‑time Monday–Friday 11AM - 7:00PM