Advocate III

Duties And Responsibilities

• Direct Client Services: In rotation with other staff, greets clients over the phone and in person, assesses their needs, and provides them with information and/or referral to any relevant services; maintains a database of current community resources and services.
• Helps clients obtain, complete, and submit applications and forms for a variety of services, including housing, health insurance, education, employment, and others.
• Provides immediate, short-term assistance to clients in crisis.
• Works with a defined caseload of clients to assess, plan, implement, coordinate, monitor, and evaluate the options and services required to meet the client's health and human service needs.
• Participates in multi-disciplinary teams to coordinate client services.
• Educates clients in a variety of life skills, including nutrition, parenting, and interpersonal communication; coordinates and leads support groups and classes.
• Serves as a State Mandated Reporter for vulnerable populations.
• May transport clients as needed.

Administrative And Program Support

• Supports the Program Manager in a variety of areas, including drafting and reviewing documents and preparing reports as required by funders.
• Collects, organizes, and records data about clients and services; enters data into a centralized system, and complies with the reporting requirements of all funders.
• In collaboration with other staff, sets up and assists with the Center’s food distribution.
• Plans, coordinates, and implements community events hosted by the Center.
• Trains and mentors interns and volunteers.
• Affords outreach to raise program visibility in the community—represents the program at events, distributes informational material, and maintains contact with other relevant organizations and government bodies.

Professional Conduct

• Completes all training requirements, including maintaining any accreditation, as required by Community Bridges and its funders; engages in ongoing training and development to ensure effective programming.
• Attends all required staff meetings.
• May be required to work at other Family Resource Collective sites as needed.
• Communicates and works effectively and respectfully with people from different racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge of and sensitivity to their needs.
• Develops and maintains positive community relationships with clients, coworkers, supervisors, partners, stakeholders, and the public.
• In accordance with the Community Bridges Customer Service Plan, provides excellent customer service to clients, colleagues, and the public.
• Performs other duties as assigned.

Qualifications

• BA/BS degree or higher in psychology, sociology, community studies or a related field required.
• At least 2 years of experience with case management in the human service or a related field required.
• Must be able to work at a computer for full workdays; some routine lifting and reaching required.
• Must be able to lift up to 25 lbs.
• Must have a valid CA driver’s license, have access to drive a motor vehicle incidental to the performance of the work, and be insured.
• Must pass a criminal background check and maintain a clean record.
• Bilingual/biliterate English/Spanish required.