ADVOCATE COUNSELOR

Responsibilities

• Coordinate and facilitate person‑centered respite services, ensuring individualized support plans align with participant goals and comply with Developmental Disabilities Administration (DDA) regulations and funding requirements.
• Provide comprehensive case management for Respite and State‑Funded Services, including developing, implementing, and monitoring Person‑Centered Plans while serving as a primary point of contact for participants, families, caregivers, and community partners.
• Maintain accurate, timely, and complete documentation in the Efforts to Outcomes (ETO) system, ensuring service records, case files, and program data support quality service delivery and compliance.
• Exercise sound judgment and organizational skills to manage documentation, meet deadlines, develop annual plans and goals, maintain communication records, and support staff training on person‑centered service implementation.
• Build and maintain collaborative relationships with state and local agencies, schools, and community organizations throughout Maryland and Virginia to support participant referrals, outreach, and service coordination.
• Represent the organization at community events, resource fairs, and stakeholder meetings to promote services, strengthen partnerships, and support program growth.
• Foster strong relationships with stakeholders to ensure services remain responsive to participant needs and aligned with the organization’s mission.
• Conduct participant meetings, program tours, and other communications using a person‑centered approach, prioritizing in‑person engagement whenever possible.
• Perform additional duties and special projects as assigned to support the Support Services team and organizational objectives.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or a related field.
• Minimum of one (1) year of experience in case management, human services, or a related field.
• Strong organizational, communication, and customer service skills.
• Ability to work independently while managing multiple priorities and meeting deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Ability to maintain confidentiality and exercise sound judgment.
• Valid driver’s license and ability to travel throughout Maryland and Virginia, as needed.