Advisory Services Analyst, Consultant Development Program

About the role

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth.

Primary Responsibilities

Working directly with our internal and external clients to solve complex business problems by performing the following types of activities:

• Enable strategic business transformation through the application of technology, AI, process improvement and innovation to our client's most complex problems
• Apply AI tools to solve business problems within client and functional domains, including research, analysis, reporting and automation; build and optimize prompts for these activities
• Conduct research & stakeholder interviews that may include collecting, analyzing, trending and presenting data and recommendations to clients
• Navigate client facing interactions, presentations and relationship building in scenarios of project delivery, change management and at times ambiguity
• Integrate AI into workflows such as research synthesis, reporting, dashboards and operational processes, and analyze data using AI-enabled tools to generate actionable insights
• Promote project success with requirements analysis, presentation creation and project management duties, including meeting management, project planning and project budget support
• Document customer/client requirements through clear, concise and effective written and oral communication
• Perform analysis for business process re-engineering opportunities and define, develop and document before and after process flows
• Participate in assessment, project sizing, market analysis and scope evaluation of potential project deliverables
• Grow in specific areas of interest and develop subject matter expertise
• Develop and support the delivery of client-facing presentations, building executive communication and storytelling skills
• Provide support and information to clients making strategic decisions and implement enhancements to their organizations' strategy, productivity, performance, and long-term profitability

Example Projects

Optum Advisory provides consulting support to a wide range of health care clients. Some example projects might include:

• Building a go-to-market strategy and business case to bring a new product or service to market by providing an opportunity analysis derived through complex data navigation
• Designing an AI adoption roadmap to help a health system responsibly scale AI-enabled clinical and administrative tools across the organization
• Designing an organizational management structure to help improve health care delivery operations
• Conducting a technology assessment and developing an implementation plan in a payer or provider organization
• Creating and executing an acquisition strategy of a medical group or provider organization; guiding the organization through the acquisition process
• Conducting Change Management assessments and stakeholder engagements to ensure adoption of recommendations within a multi-faceted project

Required Qualifications

• Bachelor's degree earned within the past 24 months from an accredited college/university; coursework to obtain degree must be completed prior to start of employment and verified within 6-8 weeks following the date at your school
• Business acumen and experience in data analysis, product management, project management, business analysis, documenting requirements and use cases, and incorporating voice of customer insights; ability to apply AI tools to support research, analysis, reporting, documentation or workflow improvement
• Demonstrated familiarity with AI tools (e.g., ChatGPT, Copilot) through prior academic, professional, or personal experience
• Ability to work in office on an Office-Based schedule (3 days in office) in one of our 3 locations (Eden Prairie, MN, Nashville, TN or Washington D.C.) for the duration of the program
• Ability to Travel up to 80% for the Consultant Development Program, dependent on project needs and location
• Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered)

Preferred Qualifications

• 3.0 GPA
• Healthcare Experience
• Experience with research and writing, Power BI, UX/UI concepts, data engineering, and practical use of AI tools for analysis, research, reporting, documentation or automation
• Experience going beyond basic AI use; critically evaluating AI outputs, refining prompts for complex tasks, or integrating AI into a broader workflow or process
• Proven intellectual Curiosity