Advisor Success Manager

About Our Client:The organization operates in the global spiritual and emotional wellness media and technology industry. It addresses the challenge of integrating spiritual wellness into modern self-care by providing products that offer guidance on love, relationships, careers, and life through a diverse portfolio of over 20 marketplace and media brands. These brands connect users with professional advisors and content to ease stress and promote wellness, reaching a wide audience seeking trusted ancient practices in a modern context. About the Opportunity:The ADVISOR SUCCESS MANAGER role focuses on enhancing the success of advisors within the platform to drive overall marketplace growth. This position is responsible for managing the full advisor lifecycle by building strong relationships, providing strategic guidance, and supporting advisors to optimize their services and revenue. The role requires a combination of relationship management, data-driven strategy, and proactive innovation to ensure advisor satisfaction and business impact. Responsibilities:Manage all stages of the advisor lifecycle from onboarding to offboardingBuild and maintain responsive, trust-based relationships with advisors through multiple communication channelsIdentify trends and develop initiatives to improve advisor engagement and service qualityEfficiently handle support tickets maintaining high resolution standardsGuide advisors through platform updates and operational changesPropose and implement scalable improvements, including AI and automation solutionsRepresent advisors by communicating feedback and insights for product and operational enhancementsExplore new engagement methods such as partnerships and community initiatives to increase advisor loyalty Requirements:Minimum 2 years experience in account management, client success, or advisor-facing rolesAbility to manage a large and diverse portfolio of external partners or clientsStrong data literacy to analyze performance and drive informed decisionsExcellent written and verbal communication skills with diverse audiencesExperience with CRM or ticketing systems like ZendeskPreferred but not required: experience with influencer or community management, B2C or marketplace background, and Spanish language skills Pay Range and Compensation Package:The US hourly range for this full-time position is $26.44 to $31.25 per hour, equivalent to $55,000 to $65,000 annually. Salary varies by role, level, and location with individual pay factors including skills, experience, and education. Benefits & Perks:Medical, dental, and vision insuranceGenerous holiday and paid time off policies, including birthday PTOSummer FridaysTechnology stipendTraining and development opportunities with allowanceInclusive digital events with plans for future in-person gatherings Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.