Advisor Services Team Leader

About the role

The Advisor Services Team Leader oversees a team of Advisor Services Specialist who provide real-time support to Financial Advisors including new client and account set-up procedures and account change request support. The Team Leader will also be responsible for fostering a learning organization and a performance-based culture while building, energizing, and developing strong organizational talent and displaying a disciplined approach to metrics, scorecards, and performance-based coaching.

Responsibilities

• Coach, mentor and develop team members
• Actively directs and controls the day-to-day operations and activities of their team to meet Service Levels
• Promotes ownership and accountability amongst associates and peers
• Clearly communicates what is needed of direct reports and has strong performance and KPI management
• Execute “hands on” training and assists with identifying areas of opportunity
• Actively evaluating associates across the team to identify and foster the development of high performers
• Drives high team engagement and utilization
• Emphasis on Learning & Development for associates
• Provides flex coverage in phone queue when applicable
• Service Excellence / Process Improvements
• Continually evaluates departmental processes for improvement opportunities and owns implementation/project
• Provides frequent and timely updates to Manager on firm-wide initiatives, training and action plans for upcoming launches
• Considers risk and manages it with appropriate communication and actions
• Key Contributor in working with the broader Operation and Service Teams on any major Departmental or Company Initiatives
• Supports Manager’s team vision, strategy and serves as a role model for team
• Provide exceptional service to our Financial Advisors and Internal Customers
• Develop strong and trusting relationships with Advisors and Sales members
• Assist with escalations and resolution to negative Client Experiences (CE)
• Deliver on team Service Level
• Lead projects to improve processes and develop new services
• Collaborates with Process Excellence team to most effectively manage service team
• Work with other departments and managers to request, manage and implement solutions

Required Qualifications

• Bachelor’s degree or equivalent experience required
• Minimum of 5 years financial services industry experience required

Preferred Qualifications

• Strong verbal and written communication skills
• Must be comfortable exercising judgment, evaluating a situation and making a decision
• Able to travel between geographical locations
• Flexibility to work various schedules depending on department needs
• Minimum of Series 6 securities license required

Benefits

• Flex Time Off or Paid Time/Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule

Pay

Base salary range: $75,000‑$85,000. Eligible for additional variable incentive compensation and competitive benefits.

Schedule

Hybrid work schedule; candidates should be able to accommodate a hybrid schedule and be located near the Phoenix, AZ or Chicago, IL offices.