Advisor I, Financial Aid Campus Support and Call Center

PURPOSE AND SCOPE

The Advisor I, Campus Support and Call Center Financial Aid (FA) provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College.

Ensures all system, campus and state policies and practices are correctly carried out.

Essential Job Functions

• Resolves student inquiries in person, over the phone (call center setting) and/or email and documents all necessary information according to office standards
• Collections, analyzes, evaluates, and verifies financial aid data and documents submitted by students
• Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid
• Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances
• Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents
• Participates in preparing for and facilitating financial aid workshops and presentations
• Counsels students, and others, regarding eligibility requirements of financial aid

Knowledge, Skills, And Abilities

• Excellent interpersonal and customer Service skills
• Excellent verbal and written communication skills
• Strong attention to detail and organization skills
• Ability to use software products
• Ability to work on multiple projects
• Ability to maintain a high level of confidentiality

Physical Abilities

• The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile.
• No special physical demands are required to perform the work.

Work Schedule And Conditions

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Position may rotate between office and call center locations

Required Qualifications

• Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience
• Must be in good standing with the Department of Education
• Successfully complete Federal Student Aid Fundamentals Training Series course upon hire

Preferred Qualifications

• Experience working in a call center
• Experience working financial aid for a higher education institution

Salary

Hiring salary range is $38,761 - $44,576

Benefits

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary. Your Resume Should Provide a Complete Picture Of Your Work Experience. The Resume Should Include The Following Information For Each Position Listed Length of time (specific months and years) of employmentIf the position was full time or part timeIf the position was paid or unpaidLevel of degree completed including date earned.Unofficial transcript for highest earned degree Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.

How To Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY We will not accept application material received via fax, email, mail, or hand delivered. Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC). If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview. Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States. More information on the E-Verify program is available at www.dhs.gov/E-Verify. Lone Star College is an EEO Employer. All positions are subject to a criminal background check.