Advisor HR - A Shift - Amarillo Harvest

Must sit on site at Amarillo Harvest Plant — no remote hours.

About the role

This position provides process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high-volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling related tasks as needed.

Responsibilities

• Provide basic navigation support for routine correspondence following established procedures (e.g., address changes, application support, background-check corrections, and employee self-service support).
• Review and update key business processes and general master-data components.
• Collaborate with the People Operations team to meet support service-level agreements and department key performance indicators.
• Monitor HR inboxes, respond directly, or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.
• Manage intake data, update team members’ personal information, assist with HR system navigation, and provide LOA support.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of relevant customer-support experience and past data-entry experience.
• Intermediate computer skills, including generating simple letters, spreadsheets, and/or graphics, or creating simple queries and formatted data output.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Understanding of HR systems and processes is a plus.

Skills

• Excellent verbal and written communication skills.
• Strong customer-service orientation.
• Basic analytical and troubleshooting skills.
• Planning and organizational skills; detail-oriented.
• Ability to work in a fast-paced, team environment and multitask when applicable.
• Strong interpersonal skills and ability to build relationships across the organization.
• Excellent judgment and ability to analyze issues quickly under time constraints.
• Perseverance in locating necessary data to support customer resolution.
• Passion for learning; familiarity with SAP/HR and Workday is valued but not required.

Schedule

A Shift (United States of America).

Pay

This is an hourly role. The base pay range represents the expected starting rate for new hires; additional compensation may be available based on shift differentials, overtime, premiums, or bonuses. Tyson will determine the final offer based on relevant skills, market data, internal equity, and other factors.