Advice Line Medical Assistant

About the role

Virginia Physicians for Women (VPFW) is seeking a full-time Advice Line Medical Assistant to support their operations at the Koger Center Blvd – Midlothian office.

Responsibilities

• Responds to telephone inquiries from patients, making assessments for medical care.
• Makes emergency appointments and processes refill requests.
• Fills prescriptions and addresses patient medical concerns.
• Trips and assesses patient calls to identify emergency situations.
• Provides guidance on medical concerns.
• Affordably approves same-day appointment needs.
• Monitors and responds to incoming patient messages via the Klara text-based platform, assessing urgency and addressing concerns appropriately.
• Triggers and responds to faxes from pharmacies.
• Acts as a liaison between the physician and the patient.
• Serves as a point of contact for patient inquiries.
• Performs all other duties as assigned by management.

Requirements

• One year or more of previous OB/GYN clinical experience.
• Current CCMA certification, or ability to obtain within 12 months of hire.
• Good listening skills and the ability to ask probing questions, understand concerns and overcome objections.
• Presents a professional demeanor in communicating information for patients while developing a rapport with patients.
• Assesses inquiries with good judgment and communication to assure the most appropriate response.
• Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs.
• Maintains a high level of understanding of current physician preferences.
• Demonstrates proficiency in medical terminology and clinical treatment.
• Communicates clearly and professionally in a written format using digital platforms such as Klara.
• Comfort and familiarity with managing patient interactions through phone and over secure, text-based messaging systems.
• Requires the ability to sit for extended periods and use a computer, telephone, and other office equipment to fulfill essential job functions.