Advertising Operations Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About the role

The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience. Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes.

Spectrum Reach’s Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you’ll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders.

Responsibilities

• Coordinate accurate and timely entry of advertising orders across Spectrum's network
• Communicate advertising operations functions and capabilities to internal and external customers
• Monitor ad schedules and exception reports, collaborating with Account Executives to recover lost revenue
• Track client tapes and maintain records for both paperwork and electronic orders using Spectrum's traffic system
• Assist Account Executives, Sales Management and technical staff in diagnosing schedule delivery issues
• Ensure correct application of advertising copy to all orders in partnership with Account Executives

Requirements

• Experience working in an office environment highly preferred
• Experience in Media a plus
• Proficiency in Microsoft Office, especially Excel, Word and Outlook
• Understanding of general ad sales order entry practices
• Ability to maintain high levels of support for internal and external customers
• Capable of working under deadline pressures
• Skilled in reading, analyzing and interpreting business periodicals, journals, technical procedures and regulations
• Proficient in writing reports, business correspondence and procedure manuals
• Effective presenter and communicator with managers, clients and customers
• Familiarity with traffic systems and sales automation software a plus

Qualifications

Bachelor’s degree or equivalent work and/or education experience

Benefits

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.