Adventures Assistant Operations Manager

Duties & Responsibilities

• Manages and leads the admissions team in day-to-day customer service, answering questions, and helping with tasks needed to be performed.
• Oversees all Adventures staff in conjunction with the Adventures Operations Manager but directly oversees Admissions Team, Group Coordinator, and Customer Contact roles.
• Assists in coaching, training, and developing adventure staff members.
• Acts as primary manager of The Adventures in the absence of the Adventure Operations Manager which includes making staffing adjustments, coordinating guest needs, and responding to safety concerns.
• Communicates weekly attendance projections and totals to other branches of Fair Oaks Farms to better prepare staff during the week.
• Ensures all POS drawers are equipped with the correct starting totals at the beginning and end of the workday.
• Ensures Safes have the correct totals at the start and end of the workday.
• Ensures that proper security procedures for exhibits and adventure activities are in place to protect employees, customers, and company assets.
• Attentive of and follows company policies and procedures to effectively perform job requirements.
• Maintains a friendly, cheerful, professional, and courteous demeanor at all times and work effectively and positively with all members of the FOF team.
• Maintains proficiency in using personal computer, POS terminals, wristband printers, copiers, and other common office equipment and software.
• Investigates and resolve complaints concerning guest-experience quality and service.
• Guiding guests from start to end of their day by checking them in, scheduling buses, and helping them outside of the admissions building when needed.
• Receive phone calls and emails from info@fofarms.com to better answer guests’ questions about the Adventures and ticket prices.
• Create daily report with a breakdown of admissions sold.
• Investigates and resolves complaints concerning guest experience, quality, and service.
• Acting as the primary manager of online and in person sales systems for The Adventures. Includes system set up, management, and monitoring for price and schedule accuracy.
• Covering daily breaks for adventure staff members.
• Maintains ordering of supplies for all Admissions functions (such as wristbands, membership plushes, membership cards and collateral) as well as supply ordering duties as assigned by the Adventures Operations Manager.

Job Requirements

• Capable of real time, collaborative, decision making to anticipate and eliminate problems, seize opportunities, and enhance the guest experience.
• Aides in the interview process and provides feedback.
• Professionalism in demeanor, leadership, and appearance.
• Must be able to handle the pressures of simultaneous coordination of a wide range of activities and recommend appropriate solutions to tourism problems.
• Good judgement and quick problem solving.
• Demonstrated integrity and ethical standards.
• Effective listening and verbal communication skills
• High level of computer literacy including MS Office applications, calendaring, and ability to quickly learn new software.
• Available to work evenings, weekends and holidays.
• The ability to stand, bend, stoop, twist, lift, and possess repetitive hand and wrist motion.
• At all times provides a favorable image of Fair Oaks Farms to promote its philosophy, products and services.