Advanced Strategic Portfolio Recovery Agent

About The Team/Role

This role will play a pivotal role in managing the receivables operations for strategic accounts with intricate billing structures. The position is instrumental in ensuring timely collection of outstanding accounts receivable, maintaining a healthy aging portfolio, fostering strong customer/client relationships and optimizing cash flow.

Responsibilities

• Manage an accounts receivable portfolio and related processes for large, strategic customers with complex account structures and billing terms.
• Collaborate with clients to procure promises to pay, resolve payment discrepancies, delinquencies, and establish mutually beneficial arrangements.
• Deploy strategies to optimize collections processes, reduce outstanding balances, drive down the portfolio DSO and increase customer adherence with contractual payment terms.
• Deploy strategies to optimize collections processes, reduce outstanding balances, drive down the portfolio DSO and increase customer adherence with contractual payment terms.
• Ensure adherence to compliance standards and internal controls.
• Maintain strong relationships with key strategic customers to facilitate prompt payments and resolve issues proactively; address inquiries, provide support, and ensure overall customer satisfaction.
• Collaborate with sales and account management teams to align collections efforts with broader business strategies.
• Identify trends, anomalies, and potential risks within the accounts receivable portfolio.
• Provide regular updates to leadership and internal stakeholders on the status of collections and client interactions.
• Implement best practices to streamline collections processes, reduce outstanding balances, and drive down the DSO.
• Collaborate with internal stakeholders to streamline invoicing, payment, and reconciliation workflows.
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes.

Requirements

• Minimum Required Qualifications For Consideration:
• Bachelor’s degree in Accounting, Finance or Business or the equivalent work experience
• 4+ years of progressive experience in accounts receivable
• In-depth knowledge of accounting, accounts receivables processes, complex billing terms, and collections strategies
• Strong analytical and problem-solving skills with the ability to interpret complex contractual agreements
• Advanced account reconciliation and auditing skills with experience preparing and presenting audits to internal and/or external stakeholders
• Superior critical thinking, problem solving and decision-making skills
• Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders

Qualifications

• Must successfully pass a background investigation.

Benefits

• Base pay range: $51,500.00 - $59,800.00
• Comprehensive and market competitive benefits including health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.