Advanced Specialist, UX Designer

About the role

The organization operates in the education technology sector, focusing on AI-powered learning platforms designed to enhance educational experiences. It addresses challenges related to effective digital learning by integrating user-centered research to inform product development and improve outcomes for educators, students, and parents.

The Advanced Specialist, UX Designer leads comprehensive user research initiatives to guide product strategy and enhance customer experience across AI-driven educational products. This role collaborates with cross-functional teams to identify user needs, reduce uncertainty, and support data-informed decisions that shape product design and priorities.

Responsibilities

• Employ advanced understanding of human behavior and bias to uncover user needs through skilled interviewing.
• Recruit participants sensitively and responsibly, ensuring consent, privacy, and trust.
• Utilize AI tools to scale research, streamline processes, and integrate diverse data sources.
• Collaborate with product teams to develop research agendas aligned with business strategy.
• Design and execute qualitative and quantitative research studies, maintaining communication with stakeholders.
• Analyze and synthesize data to produce actionable insights addressing research goals.
• Advocate for user-centered product decisions, influencing strategy with research findings.
• Present findings and recommendations clearly to senior leadership.
• Conduct market and competitive research to inform product direction.
• Ensure compliance with regulatory and privacy standards during research.
• Promote collaboration and continuous improvement within teams.
• Perform additional duties as assigned.

Requirements

• Minimum 5 years of successful user research leadership with measurable impact.
• Bachelor’s degree in relevant fields such as HCI, Psychology, Human Factors, or Social Sciences; Master’s preferred.
• Proficiency in qualitative and quantitative research methods.
• Portfolio demonstrating research plans, reports, and presentations.
• Familiarity with research and design tools like usertesting.com, survey platforms, and Figma.
• Experience working with cross-functional product development teams.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and adapt to change.

Pay

The minimum full-time salary range is between $120,000 - $160,000. Eligibility to participate in an annual incentive program.