Advanced Associate, Customer Service

PRIMARY RESPONSIBILITIES

• Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agency
• : Includes individual and agency continuation, individual and agency new license, miscellaneous requests, and application certification
• : Requires analysis and processing of all incoming applications, according to the business rules established by the regulatory agency, miscellaneous administrative requests, and verification of continued licensing requirements
• : The issuance of individual certificate/license for candidates who require exception processing
• : Within established procedures and performance standards
• : Via multiple channels such as phone, email or application system
• : Of the supported business unit
• : And making recommendations to the supervisor or manager

QUALIFICATIONS

• A high school diploma or equivalent
• 3 years of experience in a high-volume transaction processing environment
• 3 years of customer service experience
• Strong data entry experience
• Excellent communication skills - both oral and written
• Problem solving skills
• Interpersonal skills
• Organized and detail oriented
• Ability to work within a team
• Good multi-tasking and time management skills
• Ability to process a high volume of work within set timeframe