Advance Medical Support Assistant

About the role

This position is open to the public and Veterans Preference will NOT be taken into account. This is an Open Continuous Announcement and due to the amount of candidates that apply for these positions, candidates will be referred on a first come, first serve basis.

Responsibilities

• Schedule appointments timely and accurately.
• Optimize and support team needs through review of appointment schedules.
• Screen incoming calls and collect, compile, and track data.
• Input data into an automated tracking system.
• Process incoming and outgoing materials including Release of Information, Reports, Memoranda, CPRS/VISTA, and Purchase Orders.
• Monitor and track service vehicle, office supply, and equipment usage.
• Inform supervisor of important office issues during their absence.
• May serve as timekeeper and ADPAC.

Requirements

• Must be proficient in written and spoken English.
• Must be able to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information.
• Must be able to schedule medical appointments in a clinical setting.
• Must be able to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• Must be able to identify customer concerns and refer to the appropriate staff for a satisfactory resolution.

Qualifications

• One year of experience at or equivalent to the next lower grade level GS-5, or one year of education above high school, or equivalent combination of experience and education.
• Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
• Must be able to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information.
• Must be able to schedule medical appointments in a clinical setting.
• Must be able to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• Must be able to identify customer concerns and refer to the appropriate staff for a satisfactory resolution.

Benefits

To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Pay

The full performance level of this vacancy is GS-6.

Schedule

Work Schedule: 8:00 AM - 4:30 PM Monday - Friday (schedules will vary; may be required to work weekends, evenings, and holidays depending on department need)

Physical Requirements

The work requires some physical exertion, such as extended periods of walking while making clinical rounds or making contacts with other services of the Medical Center. There are also some requirements for standing, twisting, bending, sitting, and carrying of supplies. Must be able to lift (30 lbs.) and carry short distances.

Education

There is no education substitute for this position.

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Career Opportunities

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for Benefits

Your eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.