Adult Medicaid Long Term Care - Eligibility Caseworker III - Sign-On Bonus Up To $5,000

About the Role

Join a team that makes a difference every day at Wake County Social Services. As an Adult Medicaid Long Term Care – Eligibility Caseworker III, you will help provide essential resources to the community by evaluating eligibility for critical programs that impact health, safety, and long-term stability. This hybrid role allows you to work 50% in-office and 50% virtually, offering both flexibility and connection. Positions are available across multiple locations, including Swinburne (Raleigh), Zebulon, Fuquay-Varina, and Wake Forest.

Responsibilities

• Determine and maintain ongoing eligibility for Adult Medicaid Long Term Care, Special Assistance, and/or the Community Alternative Program for Children (CAP-C).
• Process applications and manage cases using NCFAST and OnBase.
• Enter accurate, timely data to ensure benefits are authorized correctly.
• Refer clients to appropriate community resources when additional support is needed.
• Stay current on policies and procedures through continuous training.
• Provide backup support to fellow case managers.
• Contribute to emergency preparedness and response efforts, which may involve temporary adjustments to duties or hours.
• Document case activity clearly and consistently using electronic systems.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach.

Requirements

• Associate's degree in Human Services or a related field.
• Two years of job-related experience.
• Equivalent education and experience are accepted.

Qualifications

• Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions.
• Knowledge and strong understanding of Adult Medicaid policy and the ability to interpret new and changed policies.
• Ability to develop and maintain strong relationships with clients by listening and responding to identified needs.
• Ability to explain Medicaid policy in layman's terms to beneficiaries, family members, and facility representatives.
• Excellent organizational skills and ability to complete varied tasks in a timely manner.

Preferred Qualifications

• Two years of experience determining eligibility in Adult Medicaid, Long Term Care, or Special Assistance.
• One year of experience in the Adult Medicaid Program in Social Services.

Benefits

• Meaningful, people-centered work.
• Supportive team environment.
• Growth through training and policy development.
• Convenient work locations across the county.
• Hybrid work flexibility.

Pay

Hiring Range: $26.16 - $31.99 per hour
Market Range: $26.16 - $37.81 per hour

Schedule

Monday - Friday, 8:30 AM - 5:15 PM

Location

Eastern Regional Center, Zebulon, NC 27597

Employment Type: Regular