Adult ESL Front Desk Attendant

Framingham Adult ESL Plus is a part-time, grant-funded program that offers classes at no cost to adult learners in the Metrowest area. The program provides morning and evening classes in English as a Second Language, High School Equivalency, and Citizenship, both in-person and online.

About the role

The Adult ESL Front Desk Attendant will manage the entrance, screen visitors, guide them to the right area of the building, and ensure that public health precautions are followed.

Responsibilities

• Warmly welcome students, parents, and visitors in a professional manner.
• Open the door for visitors if the district mandates locked doors and verify identification when necessary.
• Answer questions and provide information to visitors about school policies and procedures.
• Receive visitor complaints and relay them to school administrators for resolution.
• Ensure that public health and safety protocols are followed within the school.
• Address parking issues as they arise.
• Assist during emergencies by calling 911 and facilitating entry for emergency services when needed.
• Other duties as assigned.

Requirements

• High School diploma or higher.
• CPR and AED certification is preferred.
• Strong oral and written communication skills; ability to present information clearly and respond effectively to questions from students, staff, parents, and community members.
• Ability to read, analyze, and interpret professional literature, technical procedures, and governmental regulations.
• Sound reasoning and problem-solving skills to evaluate information, define problems, collect data, establish facts, draw valid conclusions, and recommend appropriate courses of action.
• Capacity to use professional literature, evidence-based research, and ongoing professional learning to inform instructional and practice decisions.
• Ability to establish and maintain positive, effective working relationships with students, families, colleagues, and the community.
• Strong organizational and time-management skills to work independently, prioritize tasks, and manage multiple projects.
• Commitment to performing all duties in compliance with district requirements, state and federal laws, and Framingham Public Schools policies.
• Demonstrated cultural proficiency and competence in working with students and families from diverse backgrounds.
• Ability to maintain confidentiality of sensitive information and student records.
• Professionalism and composure in responding to unpredictable or challenging situations.
• Proficiency in using technology and willingness to learn new tools; ability to operate a computer and utilize software, including Google Workspace for Education.
• Willingness to plan, coordinate, and participate in ongoing professional learning, coaching, and staff development.
• Experience in evaluating student skills, interpreting assessment data, and writing clear, concise reports.
• Strong collaborative, instructional, coaching, and leadership skills to support student programming.
• Ability to use data effectively to inform instructional decisions and improve student outcomes.
• Knowledge of specialized content areas, relevant laws, and educational procedures.
• Ability to plan and implement lessons that align with district and school goals.
• Proficiency in integrating instructional technology to enhance teaching and learning.
• A proactive, reflective, and solution-focused approach to supporting student growth and success.

Physical Working Conditions

• Must be able to move about and traverse throughout the school building.
• Must often remain in a stationary position for considerable periods of time.
• Occasionally required to reach, sit, stoop, kneel, crouch, or crawl.
• Expected to lift at least 20 lbs (e.g., books, school supplies).
• Must frequently use hands to finger, handle, or feel, and use hand strength to grasp tools.
• Must be able to assist students who have physical difficulties.
• Operate a computer and other office productivity machinery.
• Must communicate effectively with students, parents, and staff in person, via email, and on the telephone.
• Must be able to see and hear continuously to ensure student safety and provide instruction.
• May be required to move quickly across even or uneven surfaces.
• Must interact with students, parents, and staff and meet multiple demands.
• While most of the workday is spent inside, must spend time outdoors for recess and special activities.
• May be exposed to bodily fluids, disease, or pathogens.
• May receive injuries from aggressive students.
• May require physical interaction with students who have difficulty controlling behavior.

This is a grant-funded, non-exempt (hourly) position for the 2026-2027 school year. Employees are hired for one semester with the possibility of renewal, dependent upon the availability of grant funds.