ADRC Client Specialist

About the role

The ADRC Specialist provides telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families. Working under the ADRC Supervisor, this position helps callers identify their needs, access long-term care programs, and connect with appropriate community resources and services.

Responsibilities

• Answering client calls
• Conducting assessments and intake screenings
• Providing resource information
• Maintaining accurate records
• Ensuring confidentiality
• Delivering high-quality customer service

Requirements

• Experience working with diverse populations
• Preferably possess knowledge of Medicare, Medicaid, and long-term care services
• Maintain a valid Louisiana driver's license and automobile insurance

Skills

• Strong communication skills
• Interviewing skills
• Multitasking skills
• Proficiency in Microsoft Office 365
• Data entry proficiency

Physical Requirements

• Ability to perform routine physical activities such as sitting, standing, walking
• Occasionally lifting up to 30 pounds