Adoption Manager

Responsibilities

• Analyze user experience and other client outcomes data, and incorporate organizational change techniques and adult learning principles to develop client adoption plans
• Consult with internal and external client stakeholders to propose and execute adoption strategies to achieve client objectives
• Build and strengthen relationships with client executives and leaders to promote a positive caregiver experience
• Oversee and deliver overall project scope and manage financials and other project operations for one or more client engagements
• Proactively identify and troubleshoot project issues and risks, propose resolution strategies, and escalate as appropriate
• Direct, and enable adoption associates responsible for client deliverables by helping to remove or overcome client resistance or other barriers
• Propose new approaches to create and deliver onboarding and continuous education plans for assigned products and offerings for internal, third party, or client resources delivering adoption support
• Propose options and educate clients on available analytics tools and adoption best practices
• Provide analysis and reporting to internal and external client stakeholders on progress, key performance indicators, and value achieved
• Train associates within the analytics and adoption community; share suggestions for improvements to processes and best practices with leaders

Qualifications

• Must be able to obtain and maintain a federal clearance (US Citizen)
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Willing to travel up to 80% as needed
• Basic Qualifications: Perform other responsibilities as assigned
• At least 6 years total combined related work experience and completed higher education, including: At least 1 year healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
• At least 5 years additional work experience directly related to the duties of the job and/or completed higher education
• High School Diploma Preferred Qualifications: Bachelor's degree or equivalent relevant work experience
• Master's degree or equivalent relevant work experience
• At least 2 year of project management work experience
• Project Management Professional (PMP) - Project Management Institute (PMI)