Adoption Counselor (Part-Time)

About the Role

The Richmond SPCA, a non-profit organization in Richmond, Virginia, is seeking Adoption Counselors to play an essential role in adopting homeless dogs and cats to loving homes. Reporting to the Director of the Adoption Center, these team members are responsible for facilitating pet adoptions, providing excellent customer service, and ensuring the best matches between pets and adopters.

Responsibilities

• Introduce people and pets, facilitate pet-to-pet meetings, discuss medical and behavioral records, and answer questions throughout the adoption process.
• Gather information about potential adopters' expectations to help match them with available pets.
• Maintain a non-judgmental attitude and treat every potential adopter with kindness and respect.
• Navigate difficult conversations about pet ownership to educate adopters.
• Finalize adoptions using a point-of-sale system, handle transactions, and sell pet supplies.
• Clean work areas and maintain the physical appearance of the adoption center.
• Report pet medical and behavioral concerns to veterinary and training teams.
• Communicate regularly with the Director, Assistant Managers, and Lead Adoption Counselors.
• Perform daily side duties and attend required trainings and meetings.

Qualifications

• Alignment with the Richmond SPCA’s mission and values.
• Effective, professional, and empathetic communication skills.
• Comfort handling dogs and cats with various medical and behavioral needs.
• Ability to multi-task, follow directions, and adapt to changing demands.
• Basic computer skills (Microsoft 365 experience a plus).
• Punctuality, reliability, and good time management skills.
• Ability to work independently and as part of a team.
• Bilingual (English and Spanish) preferred but not required.

Requirements

• Outstanding customer service skills.
• Reliable transportation, including during inclement weather.
• Must be 18 years of age or older.
• Availability to work weekends, some holidays, and weekdays.

Physical Job Requirements

• Able to work with animals, including those with medical or behavioral issues.
• Tolerant of loud noises, allergens, and chemicals.
• Able to bend, kneel, stoop, use stairs, and perform repetitive arm movements.
• Able to stand for an entire 8-hour shift.
• Physical strength to perform cleaning duties effectively.

Work Environment

• Potential for animal bites, scratches, and zoonotic diseases.
• Supportive, collaborative team environment.

Benefits

• Access to low-cost veterinary services at the Susan M. Markel Veterinary Hospital.
• Employee Assistance Program.
• Voluntary benefits (accident, hospital indemnity, critical illness insurance) for employees averaging 15+ hours per week.
• 401(k) retirement plan and paid wellness leave for employees averaging 20+ hours per week.
• Eligibility for the Public Service Loan Forgiveness Program.