Adoption Counselor (Part-time)

About the role

The Humane Society for Southwest Washington is currently seeking an Adoption Counselor to join our team. This is a part-time, 20 hours per week, FLSA nonexempt opportunity.

Responsibilities

• Educate clients on responsible animal guardianship and animal care
• Provide prompt in-person and telephone customer service
• Aid with donations, both monetary and in-kind, from patrons
• Generate revenue in retail sales through suggestive selling prior to completing transactions
• Actively promote and market HSSW animals and match them to appropriate families
• Conduct adoptions, provide adoption counseling/animal selection assistance, enter computer data, complete necessary paperwork, and perform follow-up services
• Keep service desk area orderly, stocked and cleaned, and perform daily cleaning of public areas
• Assist in training of volunteers, fellow staff, and workforce partners
• Keep team lead and supervisor and related departments informed of animal behavior, health concerns
• Maintain accurate kennel and computer records
• Represent HSSW in a professional and courteous manner
• Take initiative to perform other duties as needed

Qualifications

• Safely perform physical work for duration of 8-10-hour shift
• Demonstrated ability to safely handle a variety of companion animals
• Minimum two years of animal handling experience
• Minimum one year of customer service experience
• Minimum one year experience with data entry administration
• Ability to work a flexible schedule that includes some weekends
• Ability to work collaboratively in a fast-paced environment with diverse populations
• Demonstrated ability to utilize Microsoft suite of products
• Excellent interpersonal skills with a high degree of social and emotional intelligence
• The ability to work in an emotional field where a positive attitude, sense of humor and understanding how to recognize and address compassion fatigue are essential

Physical Demands and Working Conditions

• Communicate effectively with individuals
• Able to sit, talk and hear, stoop, bend, squat, kneel, stretch, grasp, grip and at times may require the safe retrieval of adopted animals from kennels
• Occasionally push, pull and/or lift 25-50 pounds to stock shelves and/or move supplies/materials
• Repetitive use of hands to operate computer keyboard and telephones for extensive periods of time
• Able to perform physical work that includes some kennel cleaning and sweeping and mopping of floors
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• Work is performed in an open reception office environment, with exposure to environmental conditions that include working with and near animals
• Primary workplace is at an animal shelter that operates 7 days per week, with potential exposure to fractious animals; high noise levels; zoonotic diseases; animal bites and scratches; cleaning chemicals and allergens
• Potential exposure of infectious diseases to owned animals

Compensation

The hourly pay for this position ranges from $17.82 to $18.36 per hour. Starting wage is dependent upon experience.

Benefits and Perks

• Health insurance effective the first of the month following hire (full-time employees)
• Dental and vision insurance
• Employer Matching 401(k)
• Employee Assistance Program (EAP)
• Section 125 FSA Cafeteria Plan for out-of-pocket health and/or dependent day care expenses
• Access to affordable life, disability, and accidental supplemental insurance
• Multiple employee discounts and discounts with partner organizations
• Public Service Loan Forgiveness qualified employer

How to Apply

If HSSW sounds like the right place for you, then click the Apply button to begin your journey to join our team today. HSSW participates in E-Verify.

Equal Opportunity Employer

The Humane Society for Southwest Washington is an equal opportunity employer and provides reasonable accommodations during the hiring process for qualified applicants with disabilities. For more information visit https://HSSW.org/careers/.

Application Deadline

This position is open until filled.