Adobe Experience Cloud - Engagement Manager

About the role

We are seeking a Senior Engagement Lead / Functional Specialist to drive the successful delivery of complex, enterprise-scale Adobe Experience Cloud engagements. This role blends strong program and engagement leadership with deep functional expertise across Adobe Experience Cloud solutions.

Responsibilities

• Serve as the primary day-to-day client partner, ensuring business objectives, functional requirements, and delivery execution remain tightly aligned throughout the program lifecycle.
• Lead day-to-day client engagement management, acting as the primary point of contact.
• Act as a functional SME across Adobe Experience Cloud, ensuring business requirements translate into effective platform usage.
• Manage scope, dependencies, risks, and delivery milestones across multiple teams.
• Provide functional leadership across solutions such as Adobe Experience Platform (AEP), Adobe Analytics, Customer Journey Analytics (CJA), and related tools.
• Establish and reinforce delivery governance, documentation standards, and decision frameworks.
• Drive alignment between client teams, delivery teams, and leadership.
• Build trusted relationships with business stakeholders and facilitate alignment across diverse stakeholder groups with competing priorities.

Requirements

• 10+ years of experience in marketing technology or data-driven program delivery.
• 5+ years of hands-on experience with Adobe Experience Cloud in a functional or consulting role.
• Proven experience leading large, complex enterprise client engagements.
• Strong functional understanding of AEP, CJA, CDP and related Experience Cloud capabilities.
• Excellent communication, facilitation, and stakeholder management skills.

Qualifications

• Nice to have experience with enterprise-scale Adobe Experience Cloud programs.
• Adobe certifications (CJA, AEP, or related solutions).
• Consulting or system integrator background.

Skills

• Overall engagement and program leadership for multi-solution Adobe Experience Cloud implementations.
• Own day-to-day client engagement management, acting as the primary point of contact.
• Act as a functional SME across Adobe Experience Cloud, ensuring business requirements translate into effective platform usage.
• Manage scope, dependencies, risks, and delivery milestones across multiple teams.
• Provide functional leadership across solutions such as Adobe Experience Platform (AEP), Adobe Analytics, Customer Journey Analytics (CJA), and related tools.
• Establish and reinforce delivery governance, documentation standards, and decision frameworks.
• Drive alignment between client teams, delivery teams, and leadership.
• Build trusted relationships with business stakeholders and facilitate alignment across diverse stakeholder groups with competing priorities.

Pay

The base compensation range for this role in the posted location is: $82,082 - $193,440.

Schedule

This is a hybrid role based in Philadelphia, PA.