Admitting Supervisor

About the role

Overview: Shifts Available: Days; Employment Type: Full-Time; Hours: 8-hour – 8:00am to 4:00pm (Some weekends will be required); Location: Saint John Hospital – Leavenworth, KS. We are seeking an Admitting Supervisor, sometimes referred to as a Patient Access Supervisor or Hospital Registration Supervisor. The Admitting Supervisor is responsible for supporting the daily operations of the Admitting department and ensuring patients receive efficient, accurate, and welcoming registration experience. This role supervises staff involved in patient admissions, registration, insurance verification, and related patient access functions.

Responsibilities

• Supervise and coordinate the daily activities of Admitting staff, ensuring efficient workflow, appropriate staffing coverage, and timely processing of patient registrations and admissions
• Oversee patient registration, insurance verification, pre-admission, and admission processes to ensure information is accurate, complete, and compliant with hospital policies and regulatory requirements
• Work closely with clinical departments, physicians, and hospital staff to support smooth patient admissions and transitions while maintaining effective communication between departments
• Train, coach, and provide ongoing support to Admitting staff, addressing performance concerns and helping maintain high standards of accuracy, professionalism, and patient service
• Promote excellent customer service and maintain positive working relationships with patients, families, physicians, clinical staff, and other hospital departments

Qualifications

• High school diploma or equivalent required (effective 4/1/14 for all new hires)
• One to two years experience as a supervisor in the Admitting areas of an acute care facility preferred

Skills

• Must be able to demonstrate understanding of and ability to interpret third party payer principles and terms and COBRA laws
• Strong organizational skills required for effective communication with patients, physicians, public, staff and administrations
• Must be able to work in fast paced environment with frequent interruptions
• Knowledge of medical terminology preferred
• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience required

Benefits

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits
• Full benefits at Prime Healthcare

Schedule

Shifts Available: Days; Hours: 8-hour – 8:00am to 4:00pm (Some weekends will be required)