Admitting Representative PD/Days

About the role

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

The Admitting Representative is responsible for conducting interviews with patients representing the medical center's admission and financial policies; obtains demographic and third party payer information necessary for admission and billing of patient accounts; compiles, verifies, analyzes, and distributes demographic, insurance, and financial information to be used by various hospital departments to assure proper compliance and prompt service to patients; assures verified data will provide accurate billing of charges and timely collection of accounts; supports hospital and departmental goals in a manner that will enhance the successful operation of the hospital and create a positive image to the public.

Responsibilities

• Maintain punctual attendance and professionalism; work assigned shifts, meet deadlines, be flexible to perform work in other departments as needed.
• Obtain accurate and current patient demographic and financial information using proper grammar and verbal skills to establish a valid medical record and patient billing account.
• Complete and document the hospital's Condition of Admission form; advise patients of related forms for Joint Commission compliance; enter patient information accurately and efficiently into the electronic medical record and billing account; scan admission-related documents.
• Act as liaison between hospital and patients, family, and visitors; direct and escort patients and visitors; greet visitors upon arrival; facilitate and answer telephone calls; filter and assess needs; provide information and resolve requests/complaints while maintaining a calm, professional appearance.
• Inform patients of insurance co-payments, deductibles, or deposits; financially screen patients to ensure eligibility, obtain appropriate authorization, notify health plans/medical groups timely; gather billing information to select the correct payor and protect the medical center and patient from unnecessary financial loss.
• Attend weekly/monthly/quarterly/yearly hospital staff meetings, scheduled in-service and mandatory training, safety and skill-based seminars, and other job-related meetings and trainings.
• Collect co-payments, deductibles, cash payments, or deposits; follow established cash handling procedures; accept fees (cash, check, or credit card), issue receipts, and provide documentation; perform related cash handling duties using basic computer skills.
• Coordinate with clinical staff to obtain all appropriate patient data elements to facilitate bed requests.

Requirements

• 1+ years previous experience in a hospital or Patient Financial Services setting.
• Knowledge of medical and insurance terminology.
• Strong keyboarding skills required; must type 30 words per minute.
• Excellent organizational skills.
• Excellent communication skills required.
• Excellent customer service skills required.
• Ability to multitask.
• Ability to work all shifts.

Qualifications

High school degree or equivalent.

Skills

• Strong keyboarding skills (30 wpm).
• Verbal and written communication proficiency.
• Customer service and interpersonal abilities.
• Organizational and multitasking capabilities.
• Basic computer skills for data entry and cash handling.

Pay

$24.45 per hour (base pay). Additional compensation may include shift differentials, extra shift incentives, and bonus opportunities.

Schedule

Per diem position; day shift; must be available to work weekends.

Benefits

MemorialCare offers high-quality health insurance plan options for employees and their dependents; further details are available through MemorialCare Benefits.