Admissions Support Center Specialist I

About the role

The organization operates within the higher education sector, focused on supporting prospective students pursuing healthcare-related programs. It addresses the challenge of guiding and assisting prospective students and their families through the admissions process by providing empathetic communication and efficient scheduling support. The organization maintains a structured support center that facilitates smooth interaction between prospective students and admissions representatives, contributing to enrollment and student engagement. The Admissions Support Center Specialist I plays a crucial role in connecting prospective students with educational opportunities. This position is responsible for managing communications, scheduling appointments, and assisting in overcoming barriers that prospective students may face during the admissions process. The role supports the broader goal of guiding future healthcare professionals toward enrollment by maintaining accurate records and providing responsive customer service.

Responsibilities

• Respond to incoming and make outgoing calls to prospective students and families with empathy.
• Provide accurate information on programs, policies, and admissions processes.
• Schedule and reschedule appointments with admissions representatives.
• Follow up with no-show prospects to encourage rescheduling.
• Distribute program information and manage bulk mailings.
• Maintain campus admissions calendars for appointment accuracy.
• Enter and update leads in the student contact management system.
• Keep detailed records of all communications and interactions.
• Review reports on leads, appointments, interviews, and enrollments.
• Collaborate with team members to improve customer service standards.

Requirements

• High school diploma or equivalent required; Associate or Bachelor's degree preferred.
• Minimum two years of call center, administrative, or customer service experience.
• Excellent verbal and written communication skills.
• Patient and customer-focused phone presence.
• Equivalent combinations of training, education, or experience considered.
• Preferred: Experience in sales, admissions, or higher education.
• Preferred: Experience with lead management or CRM systems.

Pay

Hourly wage between $17.84 and $21.40.

Benefits

• Employee Stock Ownership Plan (ESOP).
• Medical insurance options including PPO and high deductible plans with HSA.
• Dental and vision insurance.
• 401(k) retirement plan.
• Company-paid Basic Life Insurance.
• Short-term and long-term disability coverage.
• Paid Time Off and Paid Holidays.
• Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Health & Wellness rewards.