Admissions Specialist- Remote

About the role

Ria Health is on a mission to bring effective evidence-based treatment for alcohol use disorder to all Americans. Our team consists of empathetic mission-driven professionals coming together to support the quality and availability of our national telehealth alcohol treatment program. We are seeking a Program Specialist to join our rapidly growing team.

Requirements

• Experience in Education, Sales, or a relevant field
• Ability to connect with potential patients and drive admissions outcomes through both inbound and outbound calls
• 1-3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment
• Previous experience in sales or admissions is preferred
• Polished and professional communication
• Ability to build rapport and trust with potential patients quickly, engaging with them in a clear, empathetic, and professional manner
• Tech-savvy: Comfortable using various computer applications and systems (Salesforce, Google Suite, and others)
• Passion for healthcare and technology
• Flexible, naturally curious, and driven to find solutions to company challenges, particularly in the tech/healthcare industry
• Commitment to HIPAA Compliance

Principle Duties And Essential Responsibilities

• Conduct discovery calls: Engage with prospects to determine if Ria Health’s telehealth AUD treatment is the right fit, addressing both financial and programmatic objections.
• Manage insurance eligibility: Collect and determine insurance eligibility, collaborating with the Verifications Specialist to process eligibility requests before scheduled calls.
• Guide prospects through enrollment: Assist prospects through the enrollment process, referring those who aren’t eligible to alternative resources, and ensuring the highest point of intent is captured.
• Sales-driven results: Meet monthly enrollment targets with a focus on conversion rates, setting realistic expectations and simplifying the decision-making process for prospects.
• Track interactions: Record all customer interactions in Salesforce CRM, ensuring data is accurate and up-to-date.
• Provide feedback: Work closely with the Enrollment team to identify areas of improvement, suggesting and implementing scalable processes.
• Collaborate across teams: Work independently while providing support and feedback to team members, attending meetings, and collaborating professionally with other departments.
• Proactively solve challenges: Demonstrate the ability to independently identify challenges and take action to resolve them.

Goals

• Build trust: Establish rapport with prospects through active listening, providing helpful information, and creating a positive experience.
• Simplify decision-making: Help prospects make informed decisions by clearly explaining the program and setting realistic expectations.
• Achieve enrollment goals: Consistently meet or exceed monthly enrollment targets, focusing on high-quality conversions.

Performance metrics

• NPS
• Conversion rates
• Average talk time
• Accuracy
• Calls accepted/completed per day

Equal Employment Opportunity

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Ria Health Vision

A world with accessible, compassionate, and effective treatments to reduce the burden of all those who suffer from Alcohol Use Disorder.

Ria Health Mission

We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.

Ria Health Values

• Compassion – we promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.
• Integrity – We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.
• Teamwork – working together, we will achieve great things.
• Embrace Change – we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.
• Always Learning – We celebrate curiosity and discovery through development and research.