Admissions Specialist : Full-time

About the role

This is a full-time work-from-home position; however, the ideal candidate with reside within an hour drive of a Valley Hope facility.

Responsibilities

• Works collectively to support the admissions needs of identified markets for residential and outpatient treatment facilities with an emphasis on prospective patients and securing VHA as their service provider.
• Serves as primary point of contact for prospective and incoming patients, families, and referral sources; creates a patient-focused experience for those seeking VHA services.
• Conducts initial pre-admissions screening with a focus on gathering preliminary information to identify level of care/services needed and fit with VHA service; utilizes identified criteria and tools to perform high-level screening of mental and physical health status.
• Performs preliminary financial assessment with prospective patients; gathers necessary financial information (including payor source/self-pay options) and processes Verification of Benefits to pre-qualify prospective patients.
• Schedules admissions appointments for patients; communicates admissions appointments with appropriate staff/departments to ensure support for incoming patients.
• Affords assistance in completing administrative admissions process including obtaining necessary information in support of admissions appointments.
• Refers inquires to other agencies and community resources when prospective patients’ needs are not a fit with VHA services.
• Creates and updates electronic records in identified data tracking/electronic medical records systems for prospective and incoming patients; inputs data in an accurate and timely manner following calls and initial admissions processing.
• Performs follow up calls in a timely manner to referral sources and prospective patients in support of their treatment needs and securing VHA as their service provider.
• Performs medical records requests from referring providers and ensures compliance to HIPPA and 42 CFR Part 2 regulatory requirements.
• Maintains information within identified systems on outside agencies/community resources; coordinates with appropriate process partners with to ensure data is current and accurate.
• Maintains oversight of bed tracking data including open beds, incoming patients for the day, and discharges for the day.
• Performs various administrative duties in support of the admissions process and admissions team responsibilities (e.g., chart audits; maintenance activities within data tracking systems such as dispositioning of patient call records, records clean up; etc.).
• Affords assistance with quality assurance measures in support of continuous improvement efforts.
• Maintains confidentiality of prospective and incoming patient data in accordance with HIPAA and 42 CFR Part 2 regulatory requirements.
• Maintains working knowledge of applicable Valley Hope policies and processes, facility specific protocols and insurance plans or identified markets, and regulatory requirements related to admissions functions of Business Services.

Requirements

• One (1) plus years of work experience in a similar position and/or healthcare environment.
• One (1) plus years of customer service experience.
• Preferred Associate degree.
• Two (2) plus years of work experience in behavioral healthcare environment and/or within the substance abuse treatment industry.
• Work experience as a Behavioral Healthcare Technician, Case Manager, or Peer Support Recovery Specialist.
• Cardiopulmonary Resuscitation (CPR).

Qualifications

Commensurate with experience.

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of HIPAA and 42 CFR Part 2 regulations.

Benefits

• Medical coverage — Valley Hope pays up to 85% of premiums.
• Dental & vision plans at competitive rates.
• Up to 27 days of PTO (based on position and tenure).
• 8 paid holidays (including a personal day).
• Paid parental leave.
• 401(k) with employer match.
• Tuition assistance to grow your career.
• Student loan repayment support.
• Public Student Loan Forgiveness (PSLF) eligible employer.
• HSA & FSA options to manage healthcare costs.
• Employee Assistance Program (EAP) for added support.
• And more perks designed with you in mind!

Pay

Starting Hourly wage at $20.00 - $26.00/hr. (Based on education and experience)

Schedule

• Sunday - Wednesday: 11am - 10pm
• Sunday - Wednesday: 8am - 7pm