Admissions Specialist

About the Role

West Pines Behavioral Hospital is a leading provider of mental health and substance use treatment for Westminster, Colorado, and surrounding communities. With more than three decades of experience and a full continuum of care, we can effectively address a wide range of symptoms and concerns. Through evidence-based treatments and personalized support, we strive to promote wellness, foster healing, and improve the lives of our patients and their families.

Why Join

• Competitive compensation with industry leading annual performance-based bonus opportunity
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) with company match to support your financial future
• Stock-based awards, giving you a stake in Acadia's success
• Generous paid time off for vacation, sick days, and holidays
• Professional development & leadership training to sharpen your skills
• Career mobility within Acadia's nationwide network of 250+ facilities

Pay

$24 - $30

Responsibilities

• Facilitate admissions and assessment processes for incoming patients
• Respond to inquiries about the facility within facility policy timeframes
• Schedule and complete pre-admission assessments and communicate recommendations to patients or their families
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions
• Coordinate admission and transfer between levels of care within the facility
• Communicate projected admissions to designated internal representatives promptly
• Perform insurance benefit verifications, disseminating the information gathered to the patient, their families, and other appropriate facility staff
• Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission
• Assist individual therapists with concurrent reviews with insurance companies to secure continued treatment
• Coordinate and facilitate peer-to-peer reviews when needed and collaborate the results of reviews with the multi-disciplinary treatment team
• Provide accurate and ongoing assessment of patient status in the admissions process
• Communicate treatment recommendations to other treatment teams
• Demonstrate a positive, empathetic, and professional attitude toward customers always
• When patient needs are not met, acknowledge and work to resolve complaints
• Recognize that patient safety is a top priority
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed
• Perform other functions and tasks as assigned

Qualifications

• Bachelor's degree in Behavioral Science, Social Services Field, may also be an RN registered nurse, in which case, an Associate's degree in nursing may be the minimum educational requirement or a licensed practical or vocational nurse, in which case, successful completion of an LPN or LVN training program may be the minimum requirement
• For states in which a therapist may act in this role, a master's degree in a therapeutic field is preferred
• One or more years' experience working with individuals in a clinical or observational capacity within the area of specialty for the facility preferred
• Licensure, as preferred for the area of clinical specialty as designated by the state in which the facility operates
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility)
• First aid may be required based on state or facility