Admissions Specialist

Join our dynamic team at Waubonsee Community College, where your career can flourish. Be part of a transformative institution dedicated to making a positive impact in our community and the lives of our students. We are committed to hiring and retaining exceptional faculty and staff who align with our culture of collaboration, professional growth, and student success.

About the role

The Admissions Specialist is a support position responsible to the Admissions Manager. The primary responsibility of this position is to recruit new students to the college and guide them through the onboarding process. This includes conducting both off-campus and on-campus visits throughout the district, hosting on-campus events, conducting outreach, and following up on the prospective student caseload. This role requires giving presentations, phone work, and collaboration with department leadership to implement effective recruitment strategies.

Responsibilities

• Provide timely outreach and support to an assigned caseload of prospective students throughout the onboarding and enrollment process.
• Conduct phone, electronic, and in-person outreach; provide walk-in coverage at designated college locations; follow up with students as they complete enrollment steps; and re-engage students who have not enrolled.
• In coordination with the Admissions Manager, develop and implement recruitment plans for assigned high schools and/or targeted populations.
• Represent the college through presentations, workshops, college and career fairs, high school visits, community activities, visit days, Open Houses, College Night, First Friday events, and other on- and off-campus recruitment opportunities.
• Engage prospective students in conversations about their educational and career goals and connect those goals with appropriate college programs, services, and pathways.
• Guide students in using career exploration, academic planning, and other online self-service tools.
• Explain college affordability resources, including financial aid, scholarships, payment plans, and the Foundation Scholarship application process, and connect students with the appropriate offices for additional assistance.
• Explain course-placement requirements and available placement measures, including ACT/SAT scores, cumulative GPA, AP scores, and GED scores.
• Help students understand their next enrollment steps and connect them with Academic and Career Advising when they are ready to register.
• Identify prospective students’ interests, concerns, and potential barriers to enrollment or success and provide appropriate referrals to college resources, including Financial Aid, the Foundation, Access Center, Athletics, Academic Support, Student Life, and other support services.
• Accurately document recruitment contacts, outreach activities, and student interactions in the college’s CRM and EAB systems.
• Assist with assigning or reassigning prospects as they progress through the enrollment funnel.
• Maintain current knowledge of college programs, services, activities, enrollment requirements, and referral resources to provide accurate information and direct inquiries to the appropriate personnel.
• Support departmental recruitment activities, including direct-mail and tele-counseling campaigns, Student Ambassador call lists and assignments, and Gustafson Scholarship program activities.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in education, counseling, communication, business, student affairs, or a related field.
• Two years of experience in admissions, recruitment, student services, customer service, community outreach, sales, or a related area, including work with minority and/or adult populations.
• Excellent communication, organizational, and human relations skills.
• Outstanding phone and e-mail etiquette.
• Familiarity with CRM systems, data entry for updating student records, and other student service/computer software.
• Valid driver’s license, reliable transportation, and the ability to travel regularly to recruitment locations.
• Employment is contingent upon successful completion of a motor vehicle record check.
• Bilingual proficiency, particularly in English and Spanish.
• Ability to work one evening per week regularly and occasional evening and weekend events as required.

Pay

$24.64 - $29.69 per hour, determined by your experience, education, and qualifications.

Schedule

• Monday, Tuesday, Thursday, and Friday: 8 a.m.–4:30 p.m.
• Wednesday: 10 a.m.–6:30 p.m.
• 40 hours per week.

Benefits

See the Benefits Page for details.