Admissions Specialist

Duties and Responsibilities

• Provide excellent customer service in managing walk-in, email, and phone inquiries and serve as the first point of contact for prospective students and their families.
• Use strong communication and interpersonal skills to disseminate vital information regarding MSU’s admission procedures, recruitment events, and general campus knowledge accurately and efficiently over the phone, by email, and in person to a diverse population.
• Facilitate and oversee all program registration processes for Orientation, MSU Friday, STATE Days and more.
• Cook up and maintain reports and dashboards with a high degree of accuracy, using critical thinking to interpret data, identify patterns, and provide actionable insights.
• Manage multiple projects concurrently while serving in a fast-paced, energetic environment.
• Develop and maintain positive relationships with a wide variety of campus offices.
• Collect, enter and maintain prospective student information in the MSU database (Banner), MSU’s Customer Relationship Management (CRM) system, and various technologies.
• Aid the Associate Director of Admissions – New Student Programs with special projects, as needed.

Required Qualifications

• High school graduate or G.E.D plus progressively responsible entry to mid-level administrative support and/or clerical experience in a customer service-oriented position or an equivalent combination of relevant education and experience.
• Demonstrated excellent written communication and customer service skills, including effectiveness in small group discussions and one-on-one conversations.
• Demonstrated experience composing, formatting, and proofing business correspondence including print, email, and website.
• Demonstrated competence in organizing and prioritizing workloads, functioning independently using good judgment, initiative, and discretion.
• Demonstrated competence using a large database, word processing, e-mail, and internet software and the ability to accurately and efficiently perform data entry and maintenance with a high level of accuracy.
• Demonstrated ability to manage large datasets and produce accurate reports by applying strong analytical, organizational, and critical thinking skills.