Admissions Representative

About the Role

Ongoing opportunities to join the Unitek Admissions team. Under direct supervision, recruit qualified candidates for the college's academic programs in a compliant, appropriate, and professional manner. Provide basic information, routine guidance, and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, ensuring appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, enrolling only students who meet eligibility requirements as published in the college's catalog.

Demonstrate a positive attitude and motivation, concern for students, teamwork, excellent time management skills, and the work ethic to follow through on commitments to students and the organization. Use company-approved Admissions materials during telephone calls, interviews, and the enrollment process. Observe and adhere to all company policies and best practices. Exercise judgment within defined procedures and practices to determine the appropriate course of action. All activities will be monitored to ensure consistency with company standards.

Responsibilities

• Prospect/Student Interaction (90%)
  • Building Relationships
    • Take inquiry calls from potential students interested in learning about programs, including entrance requirements, curricula, and academic standards, and encourage qualified prospects to schedule an interview.
    • Return web inquiries and calls promptly, providing accurate information about programs, entrance requirements, curricula, and academic standards.
    • Make outbound phone calls to potential students who have expressed interest in attending the institution. Outbound calling is a key component of this role, including participation in phone-a-thons and dialing campaigns.
    • Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospective students.
    • Follow up on inquiries that fail to schedule or show for an interview.
    • Follow up with interviews that did not progress in the enrollment process and with dropped/cancelled students to resolve issues or address concerns.
  • Interviews
    • Schedule and conduct student interviews, ensuring any reference to Financial Aid complies with company policy.
    • Utilize only approved company materials during the interview process and conduct interviews according to stated policies and processes.
    • Explain program offerings and match the college’s benefits to the student’s needs.
    • Discuss and advise on suitable programs based on the student’s desires, qualifications, and objectives.
    • Ensure admissions management meets with potential students and is informed about their motivations and concerns.
  • Mentoring and Guidance (5%)
    • Provide basic information, advice, and guidance to students using established procedures and policies on available programs and eligibility requirements.
    • Serve as a liaison between the student and campus, assisting with enrollment forms and ensuring compliance.
    • Partner with Finance to ensure high-level customer service during transitions and follow up on financial aid packaging.
    • Mentor and advise students to help them identify their unique skills and interests.
    • Address easily resolved inquiries, questions, or concerns; refer more complex issues to experienced staff.
• Administrative (5%)
  • Accurately account for all inquiries and admissions activity.
  • Complete daily activity reports.
  • Ensure all pre-start paperwork is completed accurately and timely.
  • Maintain current and accurate records, including system-stored information.
  • Attend and complete all required training for the position.
  • Perform other duties as assigned by local leaders.
  • Attend meetings as directed by supervisor.

Key Behaviors

• Dependability: Responds to requests for service and assistance.
• Teamwork: Balances team and individual responsibilities.
• Decision Making: Displays willingness to make decisions.
• Communication: Effectively communicates with others.
• Time Management: Completes all job requirements within allotted time.
• Work Ethic: Displays an organized, result-oriented approach and motivation to perform without extensive direction.
• Accuracy: Displays high quality of work and level of accuracy.

Requirements

• Minimum 2 years’ customer service, telemarketing, or sales experience.
• Demonstrated ability to fulfill Company Key Behaviors.
• Excellent presentation skills.
• Bachelor’s degree preferred.
• Knowledge of Microsoft Office Suite: Word, Excel, Outlook.
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis.

Benefits

• Medical, Dental, and Vision starting the 1st of the month following 30 days of employment.
• 2 weeks’ starting vacation per year, increasing based on years of service.
• 12 paid holidays and 2 floating holidays.
• 401k with company match.
• Company-paid life insurance at 1x your annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for you and your family up to 100%, depending on the program.