Admissions Processor - Admissions and Recruitment

About the role

This position provides customer service and support for all stages of application processing, including reviewing and processing admission applications for completion, data entry, document management, reviewing official transcripts, computing and inputting GPAs, processing transfer equivalencies, and inputting test scores. The role follows documented application requirements and established policies and procedures to effectively process applications. It is located in the Admissions and Recruitment Office, Enrollment Development and College Futures on the Allendale, MI campus, and reports to a designated supervisor while exercising supervision over student employees.

Responsibilities

• Process, monitor and maintain admission applications from beginning to end
• Responsible for recruit and application data entry
• Process and maintain transfer equivalencies, application decisions, various calculations, and student records
• Prepare and mail appropriate correspondence to applicants
• Assist students, parents, staff, and faculty on the telephone, online, and in person
• Provide information and complete transactions as necessary
• Interpret regulations and procedures and respond appropriately
• Use information provided by computerized reporting to monitor and maintain the quality and accuracy of data
• Work with multiple data systems in test and production environments
• Supervise student employees
• Perform other related duties as assigned

Requirements

• High school graduate or equivalent
• Minimum of three years of relevant work experience
• Experience with various computer software applications such as Microsoft Office and/or equivalent
• Demonstrated experience to successfully operate office equipment
• Data entry experience
• Typing and spelling competency with grammar and proofreading skills
• Strong verbal and written communication skills
• Demonstrated experience to successfully provide quality customer service
• Demonstrated experience to successfully work independently, organize own work, and coordinate the work activities of others
• Ability to work under pressure and meet deadlines
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records
• Ability to successfully maintain positive intercultural and interpersonal relationships

Qualifications

• Some college course work
• Higher education experience
• Supervisory experience
• Experience with a CRM System (Customer Relationship Management System), such as Slate
• Prior experience working with international transcripts

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Generous employer retirement contributions
• Wellness resources
• Tuition waiver effective on date of hire

Pay

Minimum starting wage of $20.49 per hour (C3 Level)