Admissions Operations Specialist

Responsibilities

• Provides point-of-contact leadership for policy interpretation and enforcement as well as provide support for admissions representatives, admissions leadership and non-admissions personnel, including campus personnel, applicable home office staff, and external vendors.
• Executes development and implementation of new or revised procedures in response to audit findings and recommendations by other departments, or as required due to system changes.
• Documents and owns the updates to SOPS and creation of new SOPS that drive admission efficiencies.
• Develops and maintains Admissions Operations process and procedures documentation to be used by admissions operations personnel at the home office and our campus locations.
• Contributes by ensuring the business maintains compliance, which has a significant impact on the business.
• Collaborates with business partners (e.g. People Services, Licensing & Compliance) to ensure quarterly and as needed compliance communications for admissions personnel, to include new hires, are timely and acknowledgements are tracked for site visits by various regulators.
• Establishes and maintains excellent communication and positive relationships with campus and home office business partners to ensure successful outcomes concerning admissions obligations and strategic business objectives.
• Proactively and independently prioritizes and handles issues and department queries, exercises appropriate judgment to ensure quality service and resolution.
• Collaborates in coordinating and managing all documentation, internal/external system updates communication, and compliance requirements for all admissions new hire, personnel change or terminations.
• Coordinates administration of multiple electronic systems/processes and troubleshoots issues to ensure policy enforcement, compliance and efficiency. Includes SharePoint, SMART, CRM, Active Directory, call routing, PRISMA, and various database administration tools. Supports the query and data extraction from various systems.
• Identifies process inefficiencies, develops, and implements solutions to eliminate or minimize identified inefficiencies and improve customer service to admissions personnel as well as business partners, while maintaining compliance with all licensing requirements.
• Takes on special projects, performs other duties as assigned, and drives them to completion.

Qualifications

• Education / Experience: Bachelor’s degree or equivalent industry experience. 3-5 years of experience in the higher education industry or other highly regulated industry. Experience working directly with/for internal business partners and executive management.
• Skills: Attention to detail with a high degree of accuracy, strong administrative, detail-oriented project management and organizational skills, strong leadership and customer service skills, strong analytical, problem-solving and decision-making skills, ability to independently prioritize and manage heavy workflow to meet/exceed deadlines, team oriented with ability to work in collaboration within admissions and with other departments and vendors, ability to communicate information or supervisory guidance to a diverse audience in a clear and concise manner, ability to meet deadlines in a fast-paced, time sensitive environment, ability to initiate and follow through on tasks with little direction, ability to demonstrate the highest level of ethical behavior, integrity, initiative, and resilience, excellent interpersonal communication skills, written and verbal, ability to effectively adapt to changes in multiple projects; scheduling/ strict deadlines; various personalities, advanced computer skills; database management and familiarity with the Microsoft Office Suite.
• Abilities: Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday, must be able to stoop, kneel, crouch, or crawl 5% or less of the workday, must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday, must be able to sit and walk or otherwise move around for prolonged periods throughout the workday, must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.