Admissions Officer, Employer Support, Nashville Campus (Hybrid)

About the role

Under general supervision, is responsible for handling all aspects of the student recruitment efforts in a fast-paced, results and compliance-driven environment. This position helps individuals interested in attending Strayer University enroll by responding to inquiries, interviewing prospective students over the phone, walking them through the entire application and enrollment process, and consistently achieving performance objectives. It also includes partnering with other functions to provide prospective students with information on program offerings, financial options, and satisfying academic prerequisites. The role is based at the Nashville Campus (617 3rd Avenue S., Nashville, TN 37210) and requires hybrid work from the campus and remotely supporting the Employer Support Admissions Team.

Responsibilities

• Make a sufficient number of outbound calls and effectively respond to all prospective student inquiries.
• Set phone interview appointments.
• Interview prospective students to determine their educational background and future goals and objectives.
• Educate prospective students on the benefits of attending Strayer University, including high-quality academic programs, convenient locations, flexible course offerings, and recommend appropriate course(s) of study.
• Assist prospective students with the application process and review qualifications for admission.
• Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable.
• Ensure prospective students’ admissions files are complete and assist students with initial registration process.
• Partner with other departments as necessary to finalize enrollment process, including Student Services, Academics, and the University Registrar’s Office.
• Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.

Requirements

• 2-5 years proven customer service and/or sales experience highly preferred.
• Bachelor’s degree